Our revised Covid-19 Measures

The following measures apply throughout the hotel.

SOCIAL DISTANCING
The current advice - if any is still to be applied - on social distancing is to be observed.

HEALTH AND HYGIENE
Our bedrooms, public areas and back of house will be regularly treated by using antiviral ‘foggers’. These hand held machines emit a fine chemical fog, which neutralises pathogens in the air and on any surface it touches. The biochemical used by our foggers is organic, food safe, vegan and contains no irritants.

Hand sanitising stations will be available for guests to help themselves at key points throughout the hotel.

Enhanced cleaning schedule, including all touch points such as door handles, handrails and lifts.

Face coverings, gloves and wipes will be available for all guests on request. Just ask at reception if you need any.

Guests who wish to take their own temperature at any point of their stay, can avail themselves of the wall mounted non-contact forehead thermometer in our front hall. Your first ten readings are free with our compliments!

CHECKING-IN AND CHECKING-OUT
We like to greet guests on arrival at the Green Park, and we will do our very best to continue this policy. A large temporary screen has been installed at reception to help allow us to do so.

Guests can check-in as normal, though please be patient with us as our bedrooms are going to take longer to clean as a result of the additional housekeeping measures that we have adopted. The same applies when checking out and we ask that you follow the normal 11am check-out time - the girls in housekeeping will be extra grateful!

PAYMENTS
In an ideal world, all payments should be made by credit or debit card.

Guests can ask for their final account with us to be delivered to their bedroom, either the night before or the morning of their departure. If guests have any queries regarding their bill they can contact our reception by dialling zero, and if they wish can settle the account by telephone before departing.

All team members will undergo Health and Safety Covid-19 training prior to returning to work, to educate them in hygiene protocols whilst aiming to deliver our normal standards of service.

The current advice on social distancing is to be observed.

Enhanced cleaning programme throughout all ‘back of house’ areas, including all touch points such as door handles, handrails, and lifts.

Hand sanitising stations will be available for the team.

PPE (face coverings, disposable gloves, aprons, wipes, screens) available for all staff. Face coverings will be worn by all staff when this is a legal obligation.

Daily temperature checks for all staff on arrival. Any member of the team with a temperature of 37.8C or greater will be asked to wait in their car or a private room for 30 minutes before having a second temperature check. If their temperature is still 37.8C or greater we will then call the Scottish Coronavirus helpline and follow the advice given.

Teams will have staggered arrival and departure times where possible.

We will encourage increasing the frequency of hand washing or hand sanitising and surface cleaning (including disinfection of our busier areas or common touch points and toilets).

The time of any activity where social distancing cannot be maintained will be kept as short as possible.

Back-to-back or side-to-side working will be introduced (rather than face-to-face), and the use of screens or barriers to separate people from each other whenever possible. For example there will be a large screen installed at reception for the duration.

‘Fixed teams or partnering’ to be used where possible (so each person works with only a few others).

A one-way system will be implemented where possible back of house to reduce staff crossing.

Guests - and Alistair! - will be encouraged to use the stairs wherever possible, though both of our guest lifts will be available as normal.

Guests are encouraged to use the bathroom facilities in their room, though our public ladies gents and disabled toilet facilities will be available.

All bedrooms will be subject to scheduled antiviral ‘fogging’ and windows opened to assist with ventilation where and when sensible.

As part of our enhanced cleaning schedule extra emphasis will be placed on disinfecting as many touch points as possible. This will include door handles, light switches, remote and heating controls, draws, taps, bathroom amenities, telephone, kettle, tea and coffee facilities.

All bathroom toiletries will be changed and disinfected between stays.

All laundry is washed at a temperature which guarantees elimination of any potential trace of Covid-19. All printed material (except for the midge information card !), pens and bedroom information folders have been removed to reduce touch points, and duvets have replaced blankets throughout the hotel. That said we can supply any or all of these items on request.

If you don’t want your bedroom cleaned on our normal daily basis, then please just contact reception.

We are going to do our very best to operate in the style and format most familiar to our guests, while adapting to current best practises.

Rather than impose a restrictive regime of booking individual times for dinner, we would prefer to trespass on your good nature and may ask a small number of you to wait awhile as we clean and reset a dining-room table for you.

The number of guests allowed at a table will be based on any current Scottish Government guidelines. We ask that guests adhere to any mask wearing protocols currently in place.